Our team of education, health, and social care professionals assesses referral information thoroughly to match the child or young person’s needs with our services. We arrange orientation visits and meetings with professionals to ensure mutual understanding and proper documentation. A placement preparation meeting is promptly held once placement begins, and we prioritize effective coordination to streamline the process and avoid delays.

Key Points

• Thorough assessment of referral information.
• Orientation visits and meetings to ensure mutual understanding.
• Prompt placement preparation meeting.
• Effective coordination to avoid delays.

While we prioritize planned placements with thorough impact assessments and orientation visits, we understand that there are situations requiring immediate care placements. If our capacity allows, we consider emergency referrals that meet certain criteria. Our 24/7 emergency referral service aims to assess the possibility of providing a placement upon receiving the initial request.

Upon considering an emergency referral, we request additional information to match the referral with current residents. If the placement is agreed upon, we schedule a placement meeting as soon as the child arrives at our facility to establish a placement plan with the social worker and the child.

Please Note

Emergency admissions outside of regular hours can only be made via telephone, as emails are not monitored during weekends or evenings. For out-of-hours service, please refer to the following contact numbers.